Intelligent Automation

What is Intelligent Automation?

Intelligent automation is the use of automation technologies, like RPA (robotic process automation), natural language processing and virtual agents to improve business efficiency and productivity. It simplifies processes and frees up valuable resources.

But it doesn’t stop there. Self-learning processes can help you empower employees, strengthen customer relationships and create new ways to innovate.

Read on to see how we can deliver your automation vision.

Why do you need it?

Automating the right elements of your processes, people and technology, in the right way, will deliver exponential value to the business – reducing costs and increasing revenues
It will improve the customer experience by removing friction, bottlenecks and siloes
At the same time it can improve employee experience and business culture by freeing up resources from repetitive and mundane tasks

What are the pitfalls?

The most common is what we call ‘Random acts of Automation – where automation is being deployed on a tactical and task basis – this very rarely delivers any significant improvement to your business and is more likely to be an expensive disruption
Second is that there isn’t a clear Automation strategy or plan – which leaves the business open to those Random Acts of Automation. Without a clear vision on where you should automate and how to do it, you will never see real ROI

We offer a range of services within our four-stage Automation Operating Model approach, all designed to navigate your automation journey successfully.

Automation Assessment: whether it’s your first or 100th automation project, knowing where and how to automate is key to getting started on a successful programme. We combine workshops, user interviews and our data-driven Value Finder product to determine exactly which areas of your people, process and technology are ripe for automation and will deliver the highest and quickest ROI.
Automation Strategy: fuelled with data we will work with you to create a robust automation strategy, clearly outlining specific objectives, metric, outcomes, timelines and resources required.
Automation Design: this is where we actually layout how the automation strategy will be delivered and the impact on your technology stack and any new requirements. It’s essentially your automation blueprint.
Automation Build: we are partner agnostic and work with the right partner for the client and objectives. Here we outline the partners that will deliver a successful intelligent automation programme for you and provide project management services to ensure everything is delivered according to the strategy and design.

To really succeed with intelligent automation you need to an approach which sits across the business, with teams, departments and leaders working together to not only improve processes through automation but designing new learning processes around it. We will set up a Centre of Excellence for you to ensure a new way of working, supported by organisational change, continual reskilling and ongoing governance.

Failure is not an option

Large-scale automation projects fail at a frankly astonishing rate. More often than not, this is due to a lack of clarity and accuracy around exactly what (or what not) to automate. Three in 10 projects have been shown to fail because the intended automation processes are not properly understood.