Intelligent Automation

What is Intelligent Automation?

Intelligent automation is the use of automation technologies, like RPA (robotic process automation), natural language processing and virtual agents to improve business efficiency and productivity.  It simplifies processes and frees up valuable resources.

But it doesn’t stop there. Self-learning processes can help you empower employees, strengthen customer relationships and create new ways to innovate.

Read on to see how we can deliver your automation vision.


Why do you need it?

  • Automating the right elements of your processes, people and technology, in the right way, will deliver exponential value to the business – reducing costs and increasing revenues
  • It will improve the customer experience by removing friction, bottlenecks and siloes
  • At the same time it can improve employee experience and business culture by freeing up resources from repetitive and mundane tasks

What are the pitfalls?

  • The most common is what we call ‘Random acts of Automation – where automation is being deployed on a tactical and task basis – this very rarely delivers any significant improvement to your business and is more likely to be an expensive disruption
  • Second is that there isn’t a clear Automation strategy or plan – which leaves the business open to those Random Acts of Automation. Without a clear vision on where you should automate and how to do it, you will never see real ROI

Failure is not an option

Large-scale automation projects fail at a frankly astonishing rate. More often than not, this is due to a lack of clarity and accuracy around exactly what (or what not) to automate. Three in 10 projects have been shown to fail because the intended automation processes are not properly understood.
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Intelligent automation in venture and private equity investing

Working closely with investment communities in both the US and Europe has given me some really interesting insights into the role intelligent automation (IA) – the adoption of multiple advanced technologies such as robotics and machine learning – can play in achieving best-in-class returns.  I’ve also seen my fair share of firms suffering from inertia ...
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Challenging the consultancy model

We all know after the past two and half years of remote working that technology has the power to fundamentally transform the world of work. Emergence was set up to be a new breed of consultancy, and we’ve recently taken a bold, innovative step towards using tech to transform traditional consulting. With our new, AI-enabled ...
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How intelligent (and integrated) automation can build resilience in the new normal

It is not a coincidence that in a year of heavily disrupted markets, intelligent automation (IA) has made a leap forward in reputation and taken centre stage in the investment plans of businesses. Emergence research from this year has found that 40% have increased investment, and no wonder: during turbulent times, many organisations must get ...
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