Combining Emergence consulting methodology with XpertRule’s Viabl.ai platform, Decision Maker is a tool that allows the automation of complex decision-making processes.
Decision Maker addresses the problem faced by many businesses with intricate processes and customer service requirements that until now have to rely on a relatively small pool of skilled agents to resolve the most complex cases. This bottle-neck leads to slower response times, multiple hand-offs, poor experience and ultimately a higher customer churn rate.
We quickly and securely install decision-mining software that digitally captures and replicates human expertise to allow the automation of complex processes. Together with an expert automation consultant the product will accelerate a business on their tech improvement programme.
Decision Maker moves complex decisions – like approvals, underwriting or credit ratings – from the back-office to the front-office, speeding up processes and improving customer experience. Newly automated customer service processes and procedures will reduce customer churn and increase the potential for cross-selling and up-selling.