Strategy

People

Strategy

Technology

Put the reactive chaos of 2020 behind you: it’s time for HR to get creative again

By Joy Poole • 4 min read

2020 was one of the most chaotic years on record for HR leaders. It was the year of firefighting, spinning plates and applying band-aid solutions wherever necessary. Now that the worst is behind us, 2021 is the year for HR to replace reactive panic with planful, morale-boosting innovation. Proactive tech strategy can make HR the hub …

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By Reports • < 1 min read

Resilience perspectives post-2021: an Emergence report

Gain exclusive insights into how different industries have dealt with the impact of the pandemic and the lessons they’ve learned about business resilience.

By David Poole • 6 min read

Don’t be a casualty in the legal talent war

In the face of market disruption, meeting the evolving demands of customers is only one half of the battle to stay relevant as a business. The other half is attracting and retaining top legal talent and your technology strategy has a crucial role to play in that.

By James Hall • 5 min read

Claims frustrations are rising, faith in insurance is decreasing – how can insurers repair their fractured relationship with the public?

For an insurer, offering a fundamentally human service can be the difference between easing a customer’s woes and adding to them.

Digital Transformation

By James Hall • 5 min read

GBS of the future: the backbone for digitalisation?

In recent years, the general administrative operations of large organisations have been moving toward a global business services (GBS) model of shared services, with offshore centres housing behind-the-scenes tasks like invoice processing. The influence of GBS is increasing, with 41% of CFOs recently indicating their finance work was performed by a shared services organisation.

By Bill Thomas • 4 min read

The boardroom spotlight is shifting: it’s time for CIOs to shine.

According to research by Gartner, CIOs will soon be as responsible for changing the organisation’s culture as the Chief Human Resources Officer is today. Nonetheless, CIOs cannot be left solely responsible for driving digital transformation in their organisations. They need support from a forward-thinking senior team and a business culture ready to embrace change.

Digital Transformation

Is your business making the most of technology? Our survey of the top barriers to investing in automation

By Reports • 2 min read

New research conducted by Vanson Bourne on behalf of Emergence Partners has found that 46% of UK businesses have been driven to increase their investment in automation as a result of the recent lockdown. Our survey of 500 IT decision makers across the U.S., U.K., France and Germany, represents a clear signal from businesses globally …

By Sarah Burnett • 3 min read

How intelligent (and integrated) automation can build resilience in the new normal

It is not a coincidence that in a year of heavily disrupted markets, intelligent automation (IA) has made a leap forward in reputation and taken centre stage in the investment plans of businesses. Emergence research from this year has found that 40% have increased investment, and no wonder: during turbulent times, many organisations must get …

By Press Releases • 2 min read

Exploring the new normal with Taylor Vinters

Our Resilience Assessment programme helped Taylor Vinters take fast and agile action to align on strategy during a period of severe disruption. We undertook a four-week consulting programme to complement Taylor Vinters’ lockdown strategy review, by taking a broad look at the organisation and identifying opportunities to improve resilience and agility, in the short term …