Strategy

We all know after the past year of remote working that technology has the power to fundamentally transform the world of work. Emergence was set up to be a new breed of consultancy, and we’ve recently taken a bold, innovative step towards using tech to transform traditional consulting. With our new, AI-enabled service Profit Finder …

Associate Partner Chris Main shows insurers the way towards totally bespoke customer services.

At the start of 2021, Reach PLC were looking to better align their product team and customer departments in order to improve their readership experience and expansion. The company was presiding over duplicated systems and an overload of products; in short, they needed a holistic and objective overview to understand where and how they could …

In today’s digital environment, this is about as fun and interesting as it sounds: a back-office empire fixated on overhead savings and completely separated from where the customer-wowing magic happens. GBS groups house far too much precious data and far too many vital processes to carry on in this vein. In an age in which the …

2020 was one of the most chaotic years on record for HR leaders. It was the year of firefighting, spinning plates and applying band-aid solutions wherever necessary.  Now that the worst is behind us, 2021 is the year for HR to replace reactive panic with planful, morale-boosting innovation.  Proactive tech strategy can make HR the hub …

Gain exclusive insights into how different industries have dealt with the impact of the pandemic and the lessons they’ve learned about business resilience.

In the face of market disruption, meeting the evolving demands of customers is only one half of the battle to stay relevant as a business. The other half is attracting and retaining top legal talent and your technology strategy has a crucial role to play in that.  

For an insurer, offering a fundamentally human service can be the difference between easing a customer’s woes and adding to them.