People
Strategy
Technology

Insurers are in customers’ bad books. Personalisation is how they turn the page

By Chris Main  •  7 min read

Associate Partner Chris Main shows insurers the way towards totally bespoke customer services.

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Business Resilience
People
Technology

What is Techposter Syndrome and why is it a thing?

By Joy Poole  •  5 min read

Techposter Syndrome noun [tek·post·er sin·drome] 1. The feeling of doubting one’s own competency with or understanding of technology. 2. The fear of having this perceived shortcoming exposed.  Technology is evolving at an exponential pace. It’s often said that the pace of change is moving faster than it ever has and slower than it ever will again. …

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People
Strategy
Technology

Is it time to turn the lights out on GBS?

By David Poole  •  6 min read

In today’s digital environment, this is about as fun and interesting as it sounds: a back-office empire fixated on overhead savings and completely separated from where the customer-wowing magic happens. GBS groups house far too much precious data and far too many vital processes to carry on in this vein. In an age in which the …

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People
Strategy
Technology

Put the reactive chaos of 2020 behind you: it’s time for HR to get creative again

By Joy Poole  •  4 min read

2020 was one of the most chaotic years on record for HR leaders. It was the year of firefighting, spinning plates and applying band-aid solutions wherever necessary.  Now that the worst is behind us, 2021 is the year for HR to replace reactive panic with planful, morale-boosting innovation.  Proactive tech strategy can make HR the hub …

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People

Is the C-Suite drifting out of touch with employees?

By David Poole  •  3 min read

Bridging hierarchies within an organisation has always been a delicate cultural challenge, but now that executive teams have been physically separated from their employees, the disconnect in many cases has been exaggerated.

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People
Strategy

Don’t be a casualty in the legal talent war

By David Poole  •  6 min read

In the face of market disruption, meeting the evolving demands of customers is only one half of the battle to stay relevant as a business. The other half is attracting and retaining top legal talent and your technology strategy has a crucial role to play in that.  

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People
Strategy

Claims frustrations are rising, faith in insurance is decreasing – how can insurers repair their fractured relationship with the public?

By James Hall  •  5 min read

For an insurer, offering a fundamentally human service can be the difference between easing a customer’s woes and adding to them. 

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People

Tears, Tissues and Tech: the HR balancing act of managing employee wellbeing and workplace tech

By Joy Poole  •  4 min read

Caught between managing employee wellbeing during a pandemic on the one hand and gatekeeping accelerated tech adoption on the other, it’s safe to say that HR Directors are burning the candle at both ends these days.  

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