Digital Transformation

In early 2021 we launched Profit Finder, our starting point for businesses that know they need to improve things but aren’t sure where or how to start.  Profit Finder was set up to kick start a business on its transformation journey, taking a forensic look across people, process and technology and filling in crucial knowledge …

Decision automation is widely considered to be the engine room for Intelligent Automation.  It involves the automation of corporate decision making, policies and customer interactions. This capability can drive complex customer facing processes such as selling and technical support. Decision engineering is the process of digitally capturing knowledge that may be intuitive but not necessarily …

Emergence CEO David Poole relives a painful call centre experience – and imagines a world of total customer centricity… 

The perfect storm of the pandemic and Brexit have made it imperative for businesses to find fast and effective ways to reduce cost and increase revenues. Technology has a critical role to play. According to IDG’s 2020 State of the CIO survey, two-thirds of CIOs say the creation of new revenue-generating initiatives is now chief …

We all know after the past 18 months of remote working that technology has the power to fundamentally transform the world of work. Emergence was set up to be a new breed of consultancy, and we’ve recently taken a bold, innovative step towards using tech to transform traditional consulting. With our new, AI-enabled service Profit …

Access an Emergence report on how law firms can find true value in virtualised working. Our latest whitepaper examines how law firms can launch and sustain their digital transformation journeys with holistic and human-centric tech strategies built to last.

With a unique approach that combines technology integration with cultural transformation to achieve impactful outcomes, the Emergence Partners Tech+ Stack architecture provides a platform that leaves no stone unturned in the search for profound business transformation.

In recent years, the general administrative operations of large organisations have been moving toward a global business services (GBS) model of shared services, with offshore centres housing behind-the-scenes tasks like invoice processing. The influence of GBS is increasing, with 41% of CFOs recently indicating their finance work was performed by a shared services organisation.